Customer Billing and Collections Services

Professional General Management Services, Inc. understands that customer service is top priority and we are proud of our achievements in providing superior customer service.  Personal contact with our utility customers goes beyond simply rendering water bills and receiving payments. Customer service is the centerpiece of every activity we perform.

We all know the value of rendering water bills correctly.  After all, we pay utility bills, too.  But more, our office staff takes great pride in providing meaningful assistance to each utility customer.  To the extent the utility’s governing rules or policies allow, our staff is trained to graciously work with individual customers who have special requirements, and to take positive action when so necessary.

Meter Reading Services

Monthly meter reading is probably the most important routine task of any utility provider.  The need for timely, accurate readings cannot be overstated.  This is the first activity relating to the utility’s cash flow. Our meter reading personnel report directly to the customer billing services department. This direct communication allows for accuracy checks before the bills are rendered.

In addition, our meter readers serve as first line operators in the distribution and collection systems.  This monthly visual inspection of each service connection facilitates prompt corrective action to issues such as small system leaks, unauthorized water use and cross connection control. As with all PGMS, Inc. field personnel, meter readers are uniformed and work from clearly marked service trucks.

Information Services

Information Services personnel are well acquainted with all utility related activities and this enhances our ability to provide accurate, up to date system information to an inquiring customer or the regulating community.  Information requests are handled in a prompt fashion.  Requests for information submitted under the provisions of the Texas Freedom of Information Act are coordinated with legal guidance and in full compliance with a customers lawful right to know.